Frequently Asked Questions
Our Frequently Asked Questions here.
Click on the 'Sign up' link on the top right-hand side of every page on Da URBAN. This will open a window where you need to: fill in your basic details, choose a password for your account, and click on the 'Create My account' button to complete your registration!
Da URBAN offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Da URBAN.COM:
- Internet Banking. We have partnered with 57 leading banks in India.
- Visa, Master, American Express and Diners Credit Cards.
- Debit Cards issued by all leading banks in India.
- Google Pay and UPI
- No Cost EMI
- Cash On Delivery (This service is currently unavailable)
- Paytm Online Wallet
Yes, if an item requires carpenter assistance for assembly, and is your location is a pin code that we currently serve, then we will provide an assembly service. (This service will be paid as per your location)
If an item can be self-assembled, we provide a kit along with a manual which will help you out or you can contact our customer support number (7291008707) for assembly instructiuon video.
The process of placing an order on Da URBAN is very easy. Just follow the following steps:
- Once you have selected the item that you wish to purchase, click on Buy Now.
- You will reach Order Summary Page where you can review your order. Here, you can also add an available coupon in the Have a Coupon box. Once you are ready, click on Proceed to add your address button.
- If you are registered user, you can now login. If you are not registered, you can either register or you can continue checkout as a guest user.
- Once logged-in, you can confirm the shipping address and then click on Proceed to pay.
- You can choose from range of payment methods and click on Proceed to Pay Securely.
Once the order is confirmed you will receive a confirmation email and order number.
You can simply contact us on our whatsapp number 7291008707 to get any details for your order.
B2B or Bulk Orders for your Workplace, Hotel, Restaurant or Business (Office), You can simply select the models from the listed ones or else you can dowload the catalogue from the link given below the home page and select the model and can contact us on our customer support number 7291008707, 8800150608. We also offer attractive pricing for bulk corporate purchases over INR 8-10 Lakhs.
For confidentiality and legal reasons, the shipping or billing address cannot be changed once an order has been placed. In case you have changed your address between ordering and receiving a product, you may reach out to us and we will do our best to help.
The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order) and logistic network available in your location. We always try to deliver it as soon as possible.
As of now, Da URBAN doesn't ship items outside of India. However, Da URBAN does allow you to make purchases for your loved ones in India from anywhere in the world by using your international credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.
Yes, it is completely safe to pay on Da URBAN using your credit card, debit card or through a bank transfer. We follow RBI guidelines for online payments including using 'MasterCard 3D Secure' PIN and 'Verified by VISA' PIN. All transactions are processed through secure bank servers, which are PCI DSS- II compliant thereby, providing the highest level of security while processing your online payments
You can contact us over email (firstname.lastname@example.org) or on our customer support number (7291008707) between 10 AM to 6 PM from Monday – Saturday . Our executive will respond by listening to your problem , understand your concern and then register your complaint , and help you with the possible solutions.
We are located in Badali , Delhi (Khasra No. 136/2, Near Shivalaya Temple and Rohini Sec-18 Metro Station, Badli, New Delhi - 110042)